Shipping & Returns


Shipping

When will I receive my items?

We aim to dispatch within 3 - 5 business days (with the exception of custom made requests and wholesale orders which may take up to 2 days longer). 

Standard domestic post will take approx 2 – 4 business days. This service may take longer to WA, some rural areas, during public holidays and around Christmas. We will do everything that we can to ensure you get your order as quickly as possible.

If you require your items to arrive by a specific date, please send us a message and we will do our best to meet your requirements. 

AU Delivery Rates

We make it as simple as possible with one flat rate of $8.00 for shipping for all domestic orders (wholesale excluded)

Australia Parcel Post $8.00 (2-4 business days) (within Australia)
Australia Express Post $11.00 (1-2 business days) (within Australia)

Delivery within Australia is generally within 2-4 business days for items under 22kg.

International Delivery

Outside of Australia, orders will be sent via Registered International Air Mail for orders under 3kg.

International shipping may incur local import taxes and duties on goods entering the destination country. Customers are liable for any such customs charges that may be applicable.

 

Returns & Exchanges


If items are defective or damaged we'll replace it for the same item within 30 days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  

If you need to organise an exchange, send us an email at info@tinymoons.com.au. We're happy to talk through any concerns you might have.

Please choose carefully as no refunds or exchanges for change of mind will be accepted.